Question 1

What does it cost to have my order delivered to my home?

Accepted Answer

Shipping costs are €6.75. When you order for €80 or more, we cover the shipping costs and your order is delivered to your home for free.

Question 2

How quickly is my order delivered?

Accepted Answer

Order today and it arrives tomorrow. We make sure your order is processed and shipped as quickly as possible, so you never have to wait long for what you need.

Question 3

Can I track my order once it has been shipped?

Accepted Answer

Of course. As soon as your package is ready for shipping, you automatically receive a track & trace link. That way you know exactly where your order is and when you can expect it.

Question 4

Which countries does Moise ship to?

Accepted Answer

Moise delivers throughout Europe. Wherever you are, we make sure our products reach you safely and carefully.

Question 5

What happens if my package is delayed or does not arrive?

Accepted Answer

That is of course annoying, and we are happy to sort it out for you. In that case, get in touch with our customer service. We will immediately find out for you what happened and work together on a suitable solution.

Question 6

Can I return my order (partially)?

Accepted Answer

Yes, you can. Through your own account you can easily indicate which products you want to return. There you also directly download your return label. That way you keep track yourself and we take care of the rest.

Question 7

How do I easily register a return?

Accepted Answer

You register a return through your personal account. In a few steps you indicate what you want to return and you receive your return label.

Question 8

Can I return a product if it has already been opened?

Accepted Answer

No, unfortunately that is not possible. For hygiene and safety reasons, products can only be returned when the seal and the plastic packaging are still fully closed.

Question 9

What if I received the wrong product?

Accepted Answer

We are happy to sort that out neatly for you. The product can be exchanged or returned and credited, depending on what you prefer. In that case, get in touch with us and we will arrange a suitable solution.

Question 10

Can I return or exchange a gift?

Accepted Answer

Yes, you can. Returning or exchanging is no problem.

Question 11

How exactly does a Moise subscription work?

Accepted Answer

With a Moise subscription you automatically receive the care products your baby needs, right when you need them. You set up a subscription for one or more little ones and decide for yourself which products you want to receive. With our Moise Quiz we help you calculate the ideal diaper package based on age, usage and needs. We take care of the rest, so you no longer have to think about a thing.

Question 12

Can I pause my subscription temporarily?

Accepted Answer

Yes, anytime. Sometimes you have enough stock at home for a while or the rhythm runs differently than expected. In your account you can easily pause your subscription whenever you want. No questions, no obligations. As soon as you're ready again, you switch it back on just as easily.

Question 13

Can I adjust the size of diapers or diaper pants in my subscription?

Accepted Answer

Of course. Babies grow and Moise grows with you. You can adjust the size of diapers or diaper pants in your subscription at any time. That way you always receive the right size, without ever running short.

Question 14

Can I add or remove products within my subscription?

Accepted Answer

Yes. Your subscription is flexible and fully adjustable. You can add, remove or swap products whenever your routine changes. Need something extra for a while or using a product less often? Then you simply adjust it yourself in your account.

Question 15

Can I cancel my subscription and when does that take effect?

Accepted Answer

You can cancel your subscription at any time. The cancellation takes effect before the next delivery is processed, so you never receive products unnecessarily. No fine print, no notice period. You stay in control, we take care of the convenience.

Question 16

What makes Moise different from other baby care brands?

Accepted Answer

Moise is created by parents, for parents. We know how important trust is when it comes to your baby. That's why we combine premium quality with accessible prices. Products that are gentle and safe in everyday life. Everything we make is designed to take the pressure off parents and to care for babies comfortably.

Question 17

Can I try Moise first before taking out a subscription?

Accepted Answer

Yes. You can also buy all Moise products individually, without a subscription. There's also the Baby Moise Gift Box: a complete set with all of our care products, perfect for getting to know Moise before you decide to start a subscription. That way you can take your time discovering what suits you best.

Question 18

Do Moise products contain fragrance or irritating substances?

Accepted Answer

Moise uses only mild, carefully chosen ingredients that are suitable for sensitive baby skin. Our products contain no harsh or unnecessary additives. Any fragrances are subtle and specially tailored to baby care, so they feel pleasant without stressing the skin.

Question 19

Are Moise products safe for newborns and sensitive skin?

Accepted Answer

Yes. All Moise products are dermatologically tested and developed with gentle, skin-friendly formulas. They are suitable for newborns and babies with sensitive skin. Safety and gentleness always come first in every choice we make.

Question 20

Are Moise products suitable for (early-stage) diaper rash or eczema-prone skin?

Accepted Answer

Absolutely. Moise products are designed to support, protect and soothe the skin. The mild formulas help strengthen the skin barrier and reduce irritation. That makes them suitable for babies who experience redness or have eczema-prone skin.

Frequently Asked Questions

Frequently Asked Questions

Get 10% off your first order

Get 10% off your first order