Frequently asked questions
Glad you stopped by. Maybe you're still weighing things up, or just want to be sure about delivery, returns and subscriptions. Here's everything at a glance.
Can't find your question? Our team is happy to help, usually within one working day.
Shipping costs are €6.95. When you order for €75 or more, we cover the shipping costs and your order is delivered to your home for free.
Order today and it arrives tomorrow. We make sure your order is processed and shipped as quickly as possible, so you never have to wait long for what you need.
Of course. As soon as your package is ready for shipping, you automatically receive a track & trace link. That way you know exactly where your order is and when you can expect it.
Moise delivers throughout Europe. Wherever you are, we make sure our products reach you safely and carefully.
That is of course annoying, and we are happy to sort it out for you. In that case, get in touch with our customer service. We will immediately find out for you what happened and work together on a suitable solution.
Yes, you can. Through your own account you can easily indicate which products you want to return. There you also directly download your return label. That way you keep track yourself and we take care of the rest.
You register a return through your personal account. In a few steps you indicate what you want to return and you receive your return label.
No, unfortunately that is not possible. For hygiene and safety reasons, products can only be returned when the seal and the plastic packaging are still fully closed.
We are happy to sort that out neatly for you. The product can be exchanged or returned and credited, depending on what you prefer. In that case, get in touch with us and we will arrange a suitable solution.
Yes, you can. Returning or exchanging is no problem.
With a Moise subscription you automatically receive the care products your baby needs, right when you need them. You set up a subscription for one or more little ones and decide for yourself which products you want to receive. With our Moise Quiz we help you calculate the ideal diaper package based on age, usage and needs. We take care of the rest, so you no longer have to think about a thing.
Yes, anytime. Sometimes you have enough stock at home for a while or the rhythm runs differently than expected. In your account you can easily pause your subscription whenever you want. No questions, no obligations. As soon as you're ready again, you switch it back on just as easily.
Of course. Babies grow and Moise grows with you. You can adjust the size of diapers or diaper pants in your subscription at any time. That way you always receive the right size, without ever running short.
Yes. Your subscription is flexible and fully adjustable. You can add, remove or swap products whenever your routine changes. Need something extra for a while or using a product less often? Then you simply adjust it yourself in your account.
You can cancel your subscription at any time. The cancellation takes effect before the next delivery is processed, so you never receive products unnecessarily. No fine print, no notice period. You stay in control, we take care of the convenience.
Moise is created by parents, for parents. We know how important trust is when it comes to your baby. That's why we combine premium quality with accessible prices. Products that are gentle and safe in everyday life. Everything we make is designed to take the pressure off parents and to care for babies comfortably.
Yes. You can also buy all Moise products individually, without a subscription. There's also the Baby Moise Gift Box: a complete set with all of our care products, perfect for getting to know Moise before you decide to start a subscription. That way you can take your time discovering what suits you best.
Moise uses only mild, carefully chosen ingredients that are suitable for sensitive baby skin. Our products contain no harsh or unnecessary additives. Any fragrances are subtle and specially tailored to baby care, so they feel pleasant without stressing the skin.
Yes. All Moise products are dermatologically tested and developed with gentle, skin-friendly formulas. They are suitable for newborns and babies with sensitive skin. Safety and gentleness always come first in every choice we make.
Absolutely. Moise products are designed to support, protect and soothe the skin. The mild formulas help strengthen the skin barrier and reduce irritation. That makes them suitable for babies who experience redness or have eczema-prone skin.
Can we help you with anything?
Ask your question here and you'll get an answer from someone on our team within one working day.